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Delivering customer service : = how ...

Payne, Shelia.

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Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Delivering customer service :/ Shelia Payne.
Reminder of title:	how to win a competitive edge through managing customer relationships successfully /
Author:	Payne, Shelia.
Published:	Hong Kong :Grolier International, : 1999, c1997.,
Description:	188 p. :ill. ;25 cm.
Series:	Grolier business library ;
Subject:	Business. -
ISBN:	0717297403

Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /
Payne, Shelia.

Delivering customer service :how to win a competitive edge through managing customer relationships successfully /Shelia Payne. - Hong Kong :Grolier International,1999, c1997. - 188 p. :ill. ;25 cm. - Grolier business library ;[5]..

Includes bibliographical references (p. 183) and index.

ISBN: 0717297403Subjects--Topical Terms:

627273
Business.

Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /
LDR:00539nam a2200145 a 45 001 685188
005 20021107
008 021106s1999 hk a b 001 0 eng d
020 $a 0717297403
035 $a lib-bw-91-03
040 $a NDHU $b ENG $c NDHU
100 $a Payne, Shelia. $3 729376
245 1 0 $a Delivering customer service : $b how to win a competitive edge through managing customer relationships successfully / $c Shelia Payne.
260 $a Hong Kong : $c 1999, c1997. $b Grolier International,
300 $a 188 p. : $b ill. ; $c 25 cm.
440 0 $a Grolier business library ; $v [5].
504 $a Includes bibliographical references (p. 183) and index.
650 $a Business. $3 627273
650 $a Customer services. $3 657636