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Empowering the customer : = the citi...

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Ayeni, Victor.

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Empowering the customer : = the citizen in public sector reform /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Empowering the customer :/ Victor Ayeni.
Reminder of title:	the citizen in public sector reform /
Author:	Ayeni, Victor.
Published:	London :Commonwealth Secretariat, : 2001.,
Description:	x, 63 p. :ill. ;24 cm.
Series:	Managing the public service strategies for improvement series ;
Subject:	Customer relations. -
ISBN:	0850926491 (pbk.) :

Empowering the customer : = the citizen in public sector reform /
Ayeni, Victor.

Empowering the customer :the citizen in public sector reform /Victor Ayeni. - London :Commonwealth Secretariat,2001. - x, 63 p. :ill. ;24 cm. - Managing the public service strategies for improvement series ;no. 13.

Includes bibliographical references (p. 55-57).

ISBN: 0850926491 (pbk.) :US22.50

LCCN: 2002405350Subjects--Topical Terms:

578582
Customer relations.

LC Class. No.: JF1525.O73 / A94 2000

Dewey Class. No.: 352.3

Empowering the customer : = the citizen in public sector reform /
LDR:00698nam a2200205 a 45 001 732439
005 20080312
008 080312s2001 enka b 000 0 eng
010 $a 2002405350
020 $a 0850926491 (pbk.) : $c US22.50
020 $a 9780850926491 (pbk.)
035 $a (OCoLC)50605026
035 $a PA96T0226
040 $a UKM $c UKM $d DLC $d BAKER $d NDHU
050 0 0 $a JF1525.O73 $b A94 2000
082 0 4 $a 352.3 $2 21
100 $a Ayeni, Victor. $3 740833
245 1 0 $a Empowering the customer : $b the citizen in public sector reform / $c Victor Ayeni.
260 $a London : $c 2001. $b Commonwealth Secretariat,
300 $a x, 63 p. : $b ill. ; $c 24 cm.
440 0 $a Managing the public service strategies for improvement series ; $v no. 13
504 $a Includes bibliographical references (p. 55-57).
650 $a Customer relations. $3 578582
650 $a Organizational change. $3 516701
650 $a Public administration. $3 531287

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W0058262

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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JF1525.O73 A94 2001

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1 records • Pages 1 •
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