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Implementing CRM : = from technology...

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Willcocks, Leslie.

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Implementing CRM : = from technology to knowledge /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Implementing CRM :/ David Jesse Finnegan, Leslie P. Willcocks.
Reminder of title:	from technology to knowledge /
Author:	Finnegan, David.
other author:	Willcocks, Leslie.
Published:	Chichester, West Sussex, England :John Wiley & Sons, Inc., : c2007.,
Description:	xiii, 327 p. :ill. ;24 cm.
Series:	Wiley series in information systems
Subject:	Customer relations - Management. -
Online resource:	http://www.loc.gov/catdir/toc/ecip076/2006100398.htmlhttp://www.loc.gov/catdir/toc/ecip076/2006100398.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html
ISBN:	0470065265 :

Implementing CRM : = from technology to knowledge /
Finnegan, David.

Implementing CRM :from technology to knowledge /David Jesse Finnegan, Leslie P. Willcocks. - Chichester, West Sussex, England :John Wiley & Sons, Inc.,c2007. - xiii, 327 p. :ill. ;24 cm. - Wiley series in information systems.

Includes bibliographical references (p. [313]-321) and index.

ISBN: 0470065265 :US130.00

LCCN: 2006100398Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .F563 2007

Dewey Class. No.: 658.8/12

Implementing CRM : = from technology to knowledge /
LDR:01168cam a2200229 a 45 001 742398
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008 080502s2007 enka b 001 0 eng
010 $a 2006100398
020 $a 0470065265 : $c US130.00
020 $a 9780470065266
035 $a 97moew1164
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .F563 2007
082 0 0 $a 658.8/12 $2 22
100 $a Finnegan, David. $3 848625
245 1 0 $a Implementing CRM : $b from technology to knowledge / $c David Jesse Finnegan, Leslie P. Willcocks.
260 $a Chichester, West Sussex, England : $c c2007. $b John Wiley & Sons, Inc.,
300 $a xiii, 327 p. : $b ill. ; $c 24 cm.
440 0 $a Wiley series in information systems
504 $a Includes bibliographical references (p. [313]-321) and index.
650 $a Customer relations $x Management. $3 582814
650 $a Customer services. $3 657636
700 $a Willcocks, Leslie. $3 666018
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip076/2006100398.html $z http://www.loc.gov/catdir/toc/ecip076/2006100398.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html

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W0154044

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 F563 2007

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