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Developments in the call centre industry : = analysis, changes and challenges /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Developments in the call centre industry :/ edited by John Burgess and Julia Connell.
Reminder of title:	analysis, changes and challenges /
other author:	Burgess, John
Published:	London ;Routledge, : 2006.,
Description:	xv, 205 p. :ill. ;24 cm.
Series:	Routledge studies in business organizations and networks ;
Subject:	Call centers. -
Online resource:	http://www.loc.gov/catdir/toc/ecip064/2005031243.htmlhttp://www.loc.gov/catdir/toc/ecip064/2005031243.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html
ISBN:	0203003004 (ebk.)

Developments in the call centre industry : = analysis, changes and challenges /
Developments in the call centre industry :analysis, changes and challenges /edited by John Burgess and Julia Connell. - London ;Routledge,2006. - xv, 205 p. :ill. ;24 cm. - Routledge studies in business organizations and networks ;39.

Includes bibliographical references and index.

ISBN: 0203003004 (ebk.)

LCCN: 2005031243Subjects--Topical Terms:

810116
Call centers.

LC Class. No.: HE8788 / .D48 2006

Developments in the call centre industry : = analysis, changes and challenges /
LDR:01166cam a2200265 a 45 001 784327
003 OCoLC
005 20090318
008 090806s2006 enka b 001 0 eng
010 $a 2005031243
020 $a 0203003004 (ebk.)
020 $a 0415357020 : $c UK75.00
020 $a 9780203003008 (ebk.)
020 $a 9780415357029
035 $a (OCoLC)62421077
035 $a BM98TC01089
040 $a DLC $c DLC $d BAKER $d BWKUK $d OCLCQ $d NLGGC $d UKM $d YDXCP $d OCLCQ $d BTCTA $d NDHU
042 $a pcc
050 0 0 $a HE8788 $b .D48 2006
245 0 0 $a Developments in the call centre industry : $b analysis, changes and challenges / $c edited by John Burgess and Julia Connell.
260 $a London ; $a New York : $c 2006. $b Routledge,
300 $a xv, 205 p. : $b ill. ; $c 24 cm.
440 0 $a Routledge studies in business organizations and networks ; $v 39
504 $a Includes bibliographical references and index.
650 $a Call centers. $3 810116
650 $a Telecommunication. $3 530527
700 $a Burgess, John $q (K. John) $3 927072
700 $a Connell, Julia, $d 1956- $3 927073
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip064/2005031243.html $z http://www.loc.gov/catdir/toc/ecip064/2005031243.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html $z http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html

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W0062985

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HE8788 D48 2006

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1 records • Pages 1 •
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