Heaton, Cherrill P.
Overview
| Works: | 1 works in 0 publications in 0 languages | |
|---|---|---|
Titles
Managing the guest experience in hospitality /
by:
Heaton, Cherrill P.; Ford, Robert C. (1945-)
(Language materials, printed)
Achieving service excellence = strategies for healthcare /
by:
Fottler, Myron D.; Ford, Robert C. (1945-); Heaton, Cherrill P.; NetLibrary, Inc.
(Electronic resources)