顧客服務

賣產品不如賣服務 by: (Electronic resources)

我們比我聰明 / by: (Language materials, printed)

五星級服務賺大錢 / by: (Language materials, printed)

圖解超高效客訴處理術 / by: (Language materials, printed)

客戶策略完全成功手冊 : = 不能不知的十大致命迷思與十大關鍵抉擇 / by: (Language materials, printed)

就是要把顧客寵壞 = = Just spoil your client : 寵壞了,才能長期留住他們 / by: (Language materials, printed)

體驗真實 : = 滿足顧客的真正渴望... / by: (Language materials, printed)

超級業務員的成交魔力 = = Reach your bargain smoothly / by: (Language materials, printed)

抱怨是最好的禮物 : = 人家不是愛找麻煩,是要你更好 / by: (Language materials, printed)

CRM客戶關係管理理論、設計與應用實務 / by: (Language materials, printed)

百億打造的十堂服務課 : = 麗思.卡爾頓飯店讓客人「感動」的不傳之祕 / by: (Language materials, printed)

這樣處理抱怨也不賴! = = Winning in the service : 從抱怨中練就黑帶級的服務力 / by: (Language materials, printed)

內容行銷塞爆你的購物車 : = 數位時代吸金法則 / by: (Language materials, printed)

客戶服務部門績效量化指標 / by: (Language materials, printed)

客訴我不怕! : = 掌握應對訣竅 解決問題最巧 / by: (Language materials, printed)

汽車行銷與服務 / by: (Language materials, printed)

弘兼憲史客訴處理入門 / by: (Language materials, printed)

高雄市英語服務商家簡介手冊 / . 2010 by: (Language materials, printed)

擁抱初衷 : = 忍不住說WOW的感動服務方程式 / by: (Language materials, printed)

奢侈品應該這樣賣 : = 時刻提供100%顧客滿意的高品質服務 / by: (Language materials, printed)

服務力 = = The power of service quality : 看不見的商品,蘊藏無價的商機 : cannot see commodity, hidden priceless opportunity / by: (Language materials, printed)

關係銷售新法 / by: (Language materials, printed)

究極之宿 : = 加賀屋的百年感動 / by: (Language materials, printed)

顧客只有24小時 : = 善用顧客的時間與注意力,才有競爭優勢 / by: (Language materials, printed)

獅與冠的傳奇 : = 麗思.卡爾頓獨一無二的黃金經營哲學 / by: (Language materials, printed)

我把奧客變粉絲 / by: (Language materials, printed)

服務創新 : = 提供超越顧客期待的突破性服務 / by: (Language materials, printed)

開放式服務創新 : = 賣對手的產品更賺錢 / by: (Language materials, printed)

服務體驗工程方法 = = Service experience engineering : 藍圖。工具。案例 / by: (Language materials, printed)

WOW!Zappos不思議 : = 傳遞快樂。讓顧客願意回購的神奇法則! / by: (Language materials, printed)

OQ哈佛商學院最有成效的經營課 / by: (Language materials, printed)

打開服務設計的秘密 = = Service design tools and methods / by: (Language materials, printed)

服務可以很不一樣 : = 讓顧客見到你就開心,服務正是一種修練 / by: (Language materials, printed)

台灣南部地區健身俱樂部服務品質.關係行銷.信任與顧客忠誠度關係之研究 = = The study of health club service quality, relationship marketing, toward trust and customer loyalty in Southern Taiwan Cities / by: (Language materials, printed)

深入Apple直營門市 : = 一生中一定要體驗一次的蘋果經驗 / by: (Language materials, printed)

原來我的工作這麼令人感動 : = 永不失落的人生鬥志和熱情 / by: (Language materials, printed)

合法的搶錢執照 : = 用服務打開顧客錢包的祕密 / by: (Language materials, printed)

新.注意力經濟 : = 在對的時間,找到產品最強的定位! / by: (Language materials, printed)

服務設計,跟著做 : = 從洞察顧客到設計服務體驗 / by: (Language materials, printed)

迪士尼的感動魔法 : = 全心待客之道 / by: (Language materials, printed)

顧客服務管理 : = 掌握客服心理的優勢 / by: (Language materials, printed)

顧客授權理論及實證研究 / by: (Language materials, printed)

勇敢立大志 彎腰坐小事 : = 28個實踐熱情服務的心法 / by: (Language materials, printed)

Bank 3.0 : = 銀行轉型未來式 / by: (Language materials, printed)

如何永遠贏得顧客 : = 值得信賴、注重信譽及形象、反應快且善體人意,讓顧客永相隨 / by: (Language materials, printed)

回味行銷 : = 不只要顧客再次上門,還要讓他們想送你旅遊紀念品 / by: (Language materials, printed)

化解窘境的700句關鍵回話 : = 情境+話術+動作,精準表達,奧客也會變常客 / by: (Language materials, printed)

ICARE! : = 傳奇式服務,讓你的顧客愛死你 : 肯.布蘭佳大師的銷售秘訣 / by: (Language materials, printed)

打造顧客黏著度 : = 20個善解人意的服務業待客之道 / by: (Language materials, printed)

全世界公認的服務之神 : = 加賀屋的百年感動 / by: (Language materials, printed)

加賀屋比服務更極致的款待之道 / by: (Language materials, printed)

揭開感動服務的十二堂課 = 這是一部以心傳心的服務藝術... / by: (Electronic resources)

每個人都是服務專家 : = 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

顧客3.0 : = 人+服務流程+科技應用的綜合 / by: (Language materials, printed)

加賀屋與形形色色人生相遇的旅宿 : = 揭開一流款待背後的真實故事,看見超越工作守則的服務價值 / by: (Language materials, printed)

創造顧客成功之道 = 超越顧客期待之創新與實踐 / by: (Electronic resources)

顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Electronic resources)

引爆會員經濟 : = 打造成長駭客的關鍵核心,Netflix、Amazon和Adobe最重要的獲利祕密 / by: (Language materials, printed)

服務創新 / by: (Language materials, printed)

賓士之道 奔馳未來 : = 為頂尖產品打造極致顧客體驗 / by: (Language materials, printed)

台味服務 : = 沈方正帶路 / by: (Language materials, printed)

被討厭的商機 : = 提供好服務,創造新價值 / by: (Language materials, printed)

從期望落差模式探索百貨業服務品質滿意度技術報告 / by: (Language materials, printed)

服務的秘密 by: (Electronic resources)

Bank 4.0金融常在,銀行不再? / by: (Language materials, printed)

奧客心理學 : = 對付顧客這種生物,請灌他一碗行銷迷湯 / by: (Language materials, printed)

智慧服務首部曲 : = 從探索餐旅體驗開始 = First steps into smart service : from the perspective of hospitality experience / by: (Language materials, printed)

超乎常理的款待 : = 世界第一名餐廳的服務精神 / by: (Language materials, printed)

奧客退散! = 絕不說「我們會負責」.不輕易理賠......勇敢拒絕不當要求,這樣處理客訴,生意才會做更大 / by: (Electronic resources)

客訴管理 = 讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Electronic resources)

深入Apple直營門市 = 一生中一定要體驗一次的蘋果經驗 / by: (Electronic resources)

企業服務創新個案 = = The business service innovation casesII / . 第二輯 by: (Language materials, printed)

企業服務創新個案 = = The business service innovation cases III / . 第三輯 by: (Language materials, printed)

服務科學入門10講 = = Lecture notes on service science with 10 cases / by: (Language materials, printed)

揭開感動服務的十二堂課 / by: (Language materials, printed)

巴黎侍者 : = 城市黑暗中心的冒險, 一位年輕作家眼中的底層巴黎 / by: (Language materials, printed)

CEO成功學 / . 2, . 這樣服務就對了 by: (Language materials, printed)

服務體驗工程方法指引 = = See,service experience engineering : 實務篇 / by: (Language materials, printed)

服務體驗工程方法指引 = = See,service experience engineering : 研究篇 / by: (Language materials, printed)

檔案顧客服務成果報告 / . 96年 by: (Language materials, printed)

96年檔案顧客服務成果報告 / by: (Language materials, printed)

臺北市活力工場健身會館服務品質、休閒運動滿意度及生活滿意度之實證研究 = = An empirical study on the service quality, leisure sport satisfaction and life satisfaction provided by the Taipei Gymlux Fitness Club / by: (Language materials, printed)

穿破金融海嘯 : = 教你打贏一場永無休止的顧客爭奪戰 / by: (Language materials, printed)

服務聖經101 : = 你一定要學的顧客服務技巧 / by: (Language materials, printed)

無名侍 : = 服務生機密檔案 / by: (Language materials, printed)

服務決定價格 = = Remarkable service / by: (Language materials, printed)

打折不是萬靈丹! : = 來過一次就變熟客! / by: (Language materials, printed)

風格密碼 : = 「顧客完整體驗」大解析 / by: (Language materials, printed)

別和刺蝟亂說話 : = 20個讓顧客開心買單的關鍵服務 / by: (Language materials, printed)

客戶管理操作實務 / by: (Language materials, printed)

7星級客服 : = 強化優質客服,引領服務經濟 / by: (Language materials, printed)

QBQ!就是要傑出! : = 47個讓組織脫穎而出的方法 / by: (Language materials, printed)

服務決勝金融大未來 : = 野村金融產業大趨勢 / by: (Language materials, printed)

Fish!派克魚舖奇蹟 : = 一種激發士氣熱情的哲學 / by: (Language materials, printed)

日本溫泉Best96 : = 泡溫泉一定要選旅館 / by: (Language materials, printed)

手機銷售人員與顧客的言談互動 = = The discourseinteraction between cellular-phone salesclerks and potential customers:analyses from the viewpoint of gender : 性別觀點的分析 / by: (Language materials, printed)

網住顧客忠誠度 / by: (Language materials, printed)

保戶服務快速上手 / by: (Language materials, printed)

能被小用 才是大才 : = 27個不可不知的服務關鍵 / by: (Language materials, printed)

服務資本鏈管理 / by: (Language materials, printed)

顧客購買的是服務 : = 所有的企業都是服務業 / by: (Language materials, printed)

Ha!Ha!Hot Kaohsiung!高雄市英語服務商家簡介手册 = = Ha! Ha! Hot Kaohsiung! : Kaohsiung City English services emblem introduction / . 2011年 by: (Language materials, printed)

叫你們店長過來 / by: (Language materials, printed)

創新服務力 : = 想在顧客需要之前,做到顧客想要之上 / by: (Language materials, printed)

把顧客找回來 = = Getting your lost customers back : 留住顧客.讓顧客滿意的服務聖經 / by: (Language materials, printed)

最極致的服務最賺錢 : = 麗池卡登.寶格麗.迪士尼都知道,服務要有人情味,讓顧客有回家的感覺 / by: (Language materials, printed)

百億打造的十堂服務課 : = 麗思.卡爾頓飯店讓客人「感動」的不傳之祕 / by: (Language materials, printed)

別再拚命討好顧客 / by: (Language materials, printed)

零距離的溫暖 : = 比家人更貼心的遠傳待客學 / by: (Language materials, printed)

服務資本鏈管理 by: (Electronic resources)

服務標準差管理 = 服務品質最小變異管理 / by: (Electronic resources)

服務主導邏輯 : = 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

訂閱經濟 : = 如何用最強商業模式,開啟全新服務商機 / by: (Language materials, printed)

客訴商機 : = 客訴處理之神集結100業種、5000案例,從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

這就是服務設計! : = 服務設計實務工作者指南 : 真實世界裡的服務設計思考應用 / by: (Language materials, printed)