Service Recovery
Overview
| Works: | 2 works in 2 publications in 2 languages | |
|---|---|---|
Titles
團體旅遊服務品質、服務補救、顧客滿意度與忠誠度關係之研究 = = A study on the relationships among service quality, service recovery, customer satisfaction and loyalty in group package tour /
by:
(Language materials, printed)
道歉在服務提供者透過人工智慧聊天機器人服務恢復工作中的作用 = = What hppens when an AI chatbot asks an apology to the customers? /
by:
(Language materials, printed)
Subjects