Customer relations - Management.

The Ultimate CRM handbook : = strategies and concepts for building enduring customer loyalty and profitability / by: (Language materials, printed)

Customer relationship management : = perspectives from the marketplace / by: (Language materials, printed)

CRM unplugged : = releasing CRM's strategic value / by: (Language materials, printed)

Harvard business review on customer relationship management. by: (Language materials, printed)

Customer relationship management : = integrating marketing strategy and information technology / by: (Language materials, printed)

Managing services : = using technology to create value / by: (Language materials, printed)

Customer relationship management : = getting it right! / by: (Language materials, printed)

Essentials of CRM : = a guide to customer relationship management / by: (Language materials, printed)

Why CRM doesn't work : = how to win by letting customers manage the relationship / by: (Language materials, printed)

CRM : = redefining customer relationship management / by: (Language materials, printed)

CRM leadership and alignment in a customer centric world / by: (Language materials, printed)

Customer relationship management : = organizational and technological perspectives / by: (Language materials, printed)

Collaborative customer relationship management : = taking CRM to the next level / by: (Language materials, printed)

Developing and implementing a CRM strategy : = the integration of people, process and technology / by: (Language materials, printed)

Customer relationship management (CRM) : = building the business case / by: (Language materials, printed)

Exploiting CRM : = connecting with customers / by: (Language materials, printed)

CRM best practices & self-assessment : = version 1.0 / by: (Language materials, printed)

Defying the limits. by: (Language materials, printed)

Customer obsession : = your roadmap to profitable CRM / by: (Language materials, printed)

ROI : = building the CRM business case / by: (Language materials, printed)

Strategic CRM V2.0 : = the field-tested, research-validated best practices manual for generating ROI from CRM / by: (Language materials, printed)

20:20 CRM : = a visionary insight into unique customer contacts / by: (Language materials, printed)

CRM mit Methode : = intelligente Kundenbindung in Projekt und Praxis mit iCRM / by: (Language materials, printed)

Complaint management : = the heart of CRM / by: (Language materials, printed)

Creating customer delight : = the how and why of CRM / by: (Language materials, printed)

Organizing your business around the customer by: (Projected and video material)

Why CRM doesn't work = how to win by letting customers manage the relationship / by: (Electronic resources)

Consumer insight = how to use data and market research to get closer to your customer / by: (Electronic resources)

Implementing CRM : = from technology to knowledge / by: (Language materials, printed)

Managing customer relationships : = a strategic framework / by: (Language materials, printed)

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition / by: (Electronic resources)

Customer relationship management : = concepts and technologies / by: (Language materials, printed)

CRM = redefining customer relationship management / by: (Language materials, printed)

Trust as the key to loyalty in business-to-consumer exchanges = trust building measures in the banking industry / by: (Language materials, printed)

Customer relationship management : = erfolgreiche Kundenbeziehungen durch integrierte Informationssysteme / by: (Language materials, printed)

Handbook of customer relationship management : = managing and enhancing relationship / by: (Language materials, printed)

Chatter marketing : = putting the relationship back in customer relationship management / by: (Language materials, printed)

Evaluating marketing actions and outcomes by: (Electronic resources)

Managing challenging clients = building effective relationships with difficult customers / by: (Electronic resources)

Solution business = building a platform for organic growth / by: (Electronic resources)

Customer knowledge management = leveraging soft skills to improve customer focus / by: (Electronic resources)

CRM systems in industrial companies : = intra- and inter-organizational effects / by: (Electronic resources)

Business relationship management and marketing = mastering business markets / by: (Electronic resources)

The community manager's playbook = how to build brand awareness and customer engagement / by: (Electronic resources)

Statistical methods in customer relationship management by: (Electronic resources)

Complaint management and channel choice = an analysis of customer perceptions / by: (Electronic resources)

Strategic customer relationship management in the age of social media by: (Electronic resources)

Chief customer officer 2.0 = how to build your customer-driven growth engine / by: (Electronic resources)

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation / by: (Electronic resources)

The innovative sale = unleash your creativity for better customer solutions and extraordinary results / by: (Electronic resources)

Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 = KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia / by: (Electronic resources)

Strategic uses of social media for improved customer retention by: (Electronic resources)

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / by: (Electronic resources)

Which customers pay? = predicting value pre and post sales / by: (Electronic resources)

Eurasian business perspectives = proceedings of the 25th Eurasia Business and Economics Society Conference / by: (Electronic resources)

Engagement of intercultural project customers = a relational model / by: (Electronic resources)

Artificial intelligence for customer relationship management = solving customer problems / by: (Electronic resources)

Firm competitive advantage through relationship management = a theory for successful sustainable growth / by: (Electronic resources)

Creating a customer experience-centric startup = a step-by-step framework / by: (Electronic resources)

Account management strategies in B2B sales = generating customer value and building sustainable business relationships - methodology, processes, tools / by: (Electronic resources)

Scaling customer success = building the customer success center of excellence / by: (Electronic resources)

Built to serve = how to drive the bottom line with people-first practices / by: (Electronic resources)

Customer-dominant logic = customer-dominant management as a new target in relationship marketing / by: (Electronic resources)

CRM at the speed of light : = essential customer strategies for the 21st century / by: (Language materials, printed)

Customer relationship management : = a databased approach / by: (Language materials, printed)

The customer differential : = the complete guide to implementing customer relationship management / by: (Language materials, printed)

Customer relationship management : = a people, process, and technology approach / by: (Language materials, printed)

Customer relationship management : = concepts and tools / by: (Language materials, printed)

Built for use : = driving profitability through the user experience / by: (Language materials, printed)

The CRM project management handbook = building realistic expectations and managing risk / by: (Electronic resources)

La fid歋lisation rentable = la proposition du mod墈le composite / by: (Electronic resources)

The customer management scorecard = managing CRM for profit / by: (Electronic resources)

Electronic customer relationship management / by: (Language materials, printed)

The customer differential = the complete guide to implementing customer relationship management / by: (Electronic resources)

Built for use = driving profitability through the user experience / by: (Electronic resources)

Harvard business review on customer relationship management by: (Electronic resources)

Customer relationship management = how to turn a good business into a great one! / by: (Electronic resources)

Managing customers profitably / by: (Language materials, printed)

Managing customers for profit : = strategies to increase profits and build loyalty / by: (Language materials, printed)

CRM in real time = empowering customer relationships / by: (Language materials, printed)

Customer relationship management = perspectives from the marketplace / by: (Language materials, printed)

Sales technology = making the most of your investment / by: (Electronic resources)

Sales technology : = making the most of your investment / by: (Language materials, printed)

Citizen relationship management : = a study of CRM in government / by: (Language materials, printed)

Creating and managing superior customer value by: (Electronic resources)

Fuzzy methods for customer relationship management and marketing = applications and classifications / by: (Language materials, printed)

Customer relationship management and the social and semantic web = enabling cliens conexus / by: (Language materials, printed)

Customer relationship management = concept, strategy, and tools / by: (Electronic resources)

Customer relationship management in the financial industry : = organizational processes and technology innovation / by: (Language materials, printed)

The Superpromoter = the Power of Enthusiasm. by: (Electronic resources)

Customer experience = future trends and insights / by: (Electronic resources)

E-business in the 21st century = realities, challenges, and outlook / by: (Electronic resources)

The power of customer misbehavior : = drive growth and innovation by learning from your customers / by: (Electronic resources)

Practical Salesforce.com development without code = customizing Salesforce on the Force.com platform / by: (Electronic resources)

Customer value generation in banking = the Zurich model of customer-centricity / by: (Electronic resources)

Humanizing big data : = marketing at the meeting of data, social science and consumer insight / by: (Electronic resources)

Market your way to growth = 8 ways to win / by: (Electronic resources)

The intuitive customer = 7 imperatives for moving your customer experience to the next level / by: (Electronic resources)

Customer experience management rebooted = are you an experience brand or an efficiency brand? / by: (Electronic resources)

The wallet allocation rule : = winning the battle for share / by: (Electronic resources)

101 activities for delivering knock your socks off service by: (Electronic resources)

Dynamics 365 essentials = bgetting started with Dynamics 365 apps in the common data service / by: (Electronic resources)

Building a Salesforce-powered front office = a quick-start guide / by: (Electronic resources)

Digital customer experience engineering = strategies for creating effective digital experiences / by: (Electronic resources)

Impacts of customer relationship management on development of corporations by: (Electronic resources)

Artificial intelligence for customer relationship management = keeping customers informed / by: (Electronic resources)

Social customer relationship management = fundamentals, applications, technologies / by: (Electronic resources)

Salesforce platform governance method = a guide to governing changes, development, and enhancements on the Salesforce platform / by: (Electronic resources)

Customer success management = helping business customers achieve their goals / by: (Electronic resources)

CRM at the speed of light = social CRM strategies, tools, and techniques for engaging your customers / by: (Electronic resources)

Customer centricity in new product development = radical customer orientation as the key to high-potential innovations / by: (Electronic resources)