Customer services - Management.
Overview
| Works: | 43 works in 6 publications in 6 languages | |
|---|---|---|
Titles
The knowledge-based organization : = four steps to increasing sales, profits, and market share /
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(Language materials, printed)
Call Center customer relationship management : = handbook and study guide /
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(Language materials, printed)
Developing and implementing a CRM strategy : = the integration of people, process and technology /
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(Language materials, printed)
The shape of things to come = seven imperatives for winning in the new world of business /
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(Electronic resources)
Best face forward : = why companies must improve their service interfaces with customers /
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(Language materials, printed)
Invented here : = maximizing your organization's internal growth and profitability /
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(Language materials, printed)
Invented here = maximizing your organization's internal growth and profitability /
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(Electronic resources)
Built for use : = driving profitability through the user experience /
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(Language materials, printed)
Managing quality customer service = [a practical guide for establishing a service operation] /
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(Electronic resources)
Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff /
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(Electronic resources)
The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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(Language materials, printed)
Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints /
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(Language materials, printed)
Digital technology in service encounters = effects on frontline employees and customer responses /
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(Electronic resources)
Service is front stage : = positioning services for value advantage /
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(Language materials, printed)
Customer centric support services in the digital age = the next frontier of competitive advantage /
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(Electronic resources)
Value-based marketing for bottom-line success = 5 steps to creating customer value /
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(Electronic resources)
How to manage the IT helpdesk = a guide for user support and call centre managers /
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(Electronic resources)
Service Chain Management = Technology Innovation for the Service Business /
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(Language materials, printed)
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