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Service is front stage : = positioni...

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Teboul, James, (1940-)

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Service is front stage : = positioning services for value advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service is front stage :/ James Teboul.
Reminder of title:	positioning services for value advantage /
Author:	Teboul, James,
Published:	Houndmills [England] ;Palgrave Macmillan, : 2006.,
Description:	xi, 161 p. :ill. ;25 cm.
Series:	INSEAD business press
Subject:	Customer services - Management. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0643/2006045398-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0643/2006045398-d.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html
ISBN:	0230006604

Service is front stage : = positioning services for value advantage /
Teboul, James,1940-

Service is front stage :positioning services for value advantage /James Teboul. - Houndmills [England] ;Palgrave Macmillan,2006. - xi, 161 p. :ill. ;25 cm. - INSEAD business press.

Includes bibliographical references (p. 146-149) and index.

ISBN: 0230006604

LCCN: 2006045398Subjects--Topical Terms:

694192
Customer services
--Management.

LC Class. No.: HF5415.5 / .T43 2006

Dewey Class. No.: 658.8/12

Service is front stage : = positioning services for value advantage /
LDR:01076cam 22002654a 4500 001 2382148
005 20100924125926.0
008 250505s2006 enka b 001 0 eng
010 $a 2006045398
020 $a 0230006604
020 $a 9780230006607
035 $a (OCoLC)ocm64554692
035 $a 14341153
040 $a DLC $c DLC $d UKM $d BAKER $d C#P $d YDXCP $d COO $d BTCTA $d NLGGC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .T43 2006
082 0 0 $a 658.8/12 $2 22
084 $a 85.40 $2 bcl
100 1 $a Teboul, James, $d 1940- $3 668740
245 1 0 $a Service is front stage : $b positioning services for value advantage / $c James Teboul.
260 # $a Houndmills [England] ; $a New York : $b Palgrave Macmillan, $c 2006.
300 $a xi, 161 p. : $b ill. ; $c 25 cm.
440 0 $a INSEAD business press
504 $a Includes bibliographical references (p. 146-149) and index.
650 # 0 $a Customer services $x Management. $3 694192
650 # 0 $a Service industries $x Management. $3 645927
650 # 0 $a Total quality management. $3 529315
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0643/2006045398-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0643/2006045398-d.html
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html

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GW0030383

六樓西文書區HC-Z(6F Western Language Books)

01.外借(書)_YB

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HF5415.5 T43 2006

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