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Customer service : = empowerment and...
~
Grugulis, Irena.
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Customer service : = empowerment and entrapment /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Customer service :/ edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
Reminder of title:
empowerment and entrapment /
other author:
Grugulis, Irena.
Published:
Houndmills, Basingstoke, Hampshire :Palgrave, : 2001.,
Description:
xi, 215 p. :ill. ;24 cm.
Series:
Critical perspectives on work and organisations
Subject:
Customer services - Management. -
ISBN:
0333735358 (series)
Customer service : = empowerment and entrapment /
Customer service :
empowerment and entrapment /edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. - Houndmills, Basingstoke, Hampshire :Palgrave,2001. - xi, 215 p. :ill. ;24 cm. - Critical perspectives on work and organisations.
Includes bibliographical references and indexes.
ISBN: 0333735358 (series)Subjects--Topical Terms:
694192
Customer services
--Management.
Customer service : = empowerment and entrapment /
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empowerment and entrapment /
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2001.
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Palgrave,
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xi, 215 p. :
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24 cm.
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Critical perspectives on work and organisations
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Includes bibliographical references and indexes.
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Management.
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694192
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Customer services.
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Grugulis, Irena.
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Sturdy, Andrew.
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833973
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Willmott, Hugh.
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582818
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Inventory Number
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Attachments
W0058281
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 C987 2001
一般使用(Normal)
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1 records • Pages 1 •
1
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